Returns & Exchanges

At Oway, we are committed to your holistic beauty journey and offer a 30-day return policy for products in their original, unopened condition. If your organic hair or skin care selection isn't a perfect match, we are here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack the unused products in their original eco-friendly packaging to ensure they are protected during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your parcel.

• 4.
  Receive Your Refund

  Once our laboratory team inspects the returned items, your refund or exchange will be processed within 5-7 business days.